Late entry fee

Complete the module

1. Introduction to the Box Office module

0:37

2. Operational configuration options

2:04

3. Previous settings

2:41

4. Hardware configuration

2:07

5. Specific settings from Box Office

1:45

6. Customize box-office options

1:04

7. Print add-ons associated with an entry

0:54

8. Ticket sales at the box office

1:24

9. Charge guest lists at the door

0:53

10. Separate Box Office and access areas

1:24

11. Late entry fee

1:07

12. Refund tickets sold through Box Office

0:48

13. Uncheck guest lists

0:42

14. Assign products to promoters

1:29

In this chapter

You’ll learn how to offer reduced pre-sale prices and apply automatic surcharges when customers arrive late — a useful strategy to encourage early entry.

Encourage early entry with automatic surcharges

The time-based surcharge feature is a great tool for encouraging guests to arrive earlier to your events.
You can offer a lower pre-sale price and automatically apply a surcharge if the customer arrives later than the allowed time.

How this workflow works

Configure the ticket as valid until a specific time (for example, until 17:45).
If the customer arrives later (for example, at 17:50), the system automatically applies an additional surcharge.
The customer must pay this surcharge at the door to enter.

Step-by-step flow from the scanner

The customer arrives with their pre-sale ticket.
From the scanner view, scan the ticket.
The system detects that the ticket has exceeded its valid time limit.
A message appears showing the corresponding surcharge (for example: “€10 ticket + €20 surcharge”).
Select the payment method and process the charge.
The surcharge prints as an add-on, and the ticket is received.

This system helps you maintain schedule control and strengthen your attendance strategies.
Continue with the next chapter to keep exploring real use cases with Box Office.