Previous settings

Complete the module

1. Introduction to the Box Office module

0:37

2. Operational configuration options

2:04

3. Previous settings

2:41

4. Hardware configuration

2:07

5. Specific settings from Box Office

1:45

6. Customize box-office options

1:04

7. Print add-ons associated with an entry

0:54

8. Ticket sales at the box office

1:24

9. Charge guest lists at the door

0:53

10. Separate Box Office and access areas

1:24

11. Late entry fee

1:07

12. Refund tickets sold through Box Office

0:48

13. Uncheck guest lists

0:42

14. Assign products to promoters

1:29

In this chapter

We’ll show you how to prepare all ticket types and conditions before opening your box office — essential to avoid errors at the door.

Have everything ready before reaching the box office

In this chapter, we’ll configure all the ticket types needed to ensure that on-site sales with Box Office run smoothly and without errors.

Before operating at the box office, you must define ticket types, their prices, included add-ons, and access conditions.

Create ticket types

From the Service creation section:

Add the ticket name.
Set the price range.
Save.

Once created, you can add specific features to each ticket type.

Add free add-ons

If the ticket includes drinks or other benefits, you must add them as free add-ons.

– Click Add add-ons.
– Enter the name (e.g., “Drink”, “3-drink pack”…).
– Set the price to zero.
– Define the quantity of included products.
– You can limit the time frame during which the add-on is valid (e.g., “valid until 00:00”).

Set up time-slot surcharges

You can apply an automatic surcharge if the guest enters outside the allowed time range:

Activate the option “Limit access time with surcharge.”
Define whether it applies before or after a certain hour.
Set the surcharge amount.

Example: Ticket price €10, but if entry is after 00:00, an additional €20 surcharge applies.

Enable on-site sales method

To make that ticket type available from Box Office:

– Go to Options > Sales methods.
– Activate Box Office sales.

If you don’t want it visible online, deactivate the Online sales option.

Editable price at the box office

You can allow staff at the box office to modify ticket prices before selling.

Enable the “Editable price” option only if you trust the autonomy of the sales operator. It’s an optional feature useful for contexts with flexible pricing.

With these pre-sale settings properly configured, your box office operations will be smooth and error-free.
In the next chapter, we’ll see how to sell from Box Office step by step. Let’s go!