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In this article
You’ll learn how to handle tickets that include consumables or other benefits — scan them and automatically deliver all associated add-ons.
Scan tickets and deliver add-ons automatically
This use case shows how to proceed when a customer arrives with a ticket purchased online and needs to receive the add-ons included with it (such as a drink, cloakroom, or merchandise item).
Prerequisites
Before operating, make sure of the following:
– The printer is correctly connected.
– In the Access app, the option Print add-ons when scanning is enabled.
Step-by-step procedure
- The customer presents their ticket (previously purchased online).
- Scan the ticket using your device.
- The system will automatically print the associated add-ons.
Example: If the ticket includes one drink and one cloakroom voucher, two separate slips will be printed — one for each service.
No additional action is required. The system automatically detects and prints all included add-ons.
With this operational flow, you’ll improve the customer experience and speed up the delivery of services included with the ticket.
Continue with the next chapter to discover more real-world use cases.
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