Refund tickets sold through Box Office

Complete the module

1. Introduction to the Box Office module

0:37

2. Operational configuration options

2:04

3. Previous settings

2:41

4. Hardware configuration

2:07

5. Specific settings from Box Office

1:45

6. Customize box-office options

1:04

7. Print add-ons associated with an entry

0:54

8. Ticket sales at the box office

1:24

9. Charge guest lists at the door

0:53

10. Separate Box Office and access areas

1:24

11. Late entry fee

1:07

12. Refund tickets sold through Box Office

0:48

13. Uncheck guest lists

0:42

14. Assign products to promoters

1:29

In this chapter

You’ll learn how to refund a ticket sold physically through Box Office in just a few taps — fast and with a confirmation receipt.

Process refunds directly from the box office

In this chapter, you’ll see how to refund a ticket that was sold physically through Box Office using the Access app.
It’s a simple process, but it requires a setting to be activated beforehand in Fourvenues PRO.

Enable the refund option

Before you can process refunds, make sure the following option is activated:

Log in to Fourvenues PRO.
Go to General settings.
Enable the option Refunds from Access.

This will allow refunds to be processed directly from the box-office device.

Refund the ticket from the Access app

Tap the three dots (options menu).
Go to Ticket list.
The most recent sale will appear at the top.
Tap the ticket you want to refund.
Tap the three dots → Refund.
Confirm the refund.

If the ticket was paid by card, the system will automatically process the refund and generate a refund receipt.

When does the customer receive the money?

The amount will be refunded directly to the customer’s card.
The process may take a few days depending on the bank involved.

Thanks to this feature, you can offer an immediate solution in case of mistakes or incidents at the door — no complications.
Continue with the next chapter to keep exploring Box Office operations. Let’s go!