Checking Tickets with Access on iOS
Complete the module
IN THIS CHAPTER
We’ll show you how to check in your guests' tickets with the Access App from an iOS terminal.
Getting started
Welcome to the chapter on checking-in Tickets on iOS of the Fourvenues Access Control Module at Fourvenues Academy. Let’s begin!
To start registering and checking-in customers, download the Fourvenues Access application HERE. Make sure that the employees with reception roles are registered in the organization and have the necessary permissions enabled, in this case, “ticket check-in.”
Once you access Fourvenues Access, you will find the list of businesses where your user has reception permissions enabled. Select the organization, in this case, Maze Group, and click on the event where you want to start scanning tickets.
How do I check in a customer?
There are two ways to do it:
1. Scanning the QR code:
- The QR code will be attached to the PDF of the ticket or can be found manually from the search bar.
- Press the button in the upper right corner to open your device’s camera and scan the customers’ QR codes to automatically validate them.
- If the ticket is valid, the customer’s details will appear in green along with the ticket conditions. For example: access to the event without any add-ons.
- Otherwise, it will appear in red if the ticket has already been checked in or has been canceled.
2. Manual check-in.
- In this case, instead of using the scanner, press on the ticket service and use the search bar to enter the customer’s name, tap on it and view the information associated with the ticket.
- With this manual check-in system, you must press the corresponding button to validate the ticket.
When the customer has add-ons on their ticket.
If the customer has purchased an add-on, such as a drink, the door staff can check and redeem it by accessing the customer information and pressing their name, then on the “add-on” section and finally on “Redeem.”
From this same section, you can check additional information and personal data of the attendee and perform a check-out if necessary.
In both methods, once here, if you press on the three dots, you will find a dropdown of quick actions such as: view the group’s tickets, check-in all tickets associated with the same transaction, and individually refund the checked-in ticket with or without a management fee.
How to refund tickets through Access APP.
Keep in mind that if you want the door staff to process refunds through access, it is necessary to activate this feature from the general business settings.
How to identify tickets in Access APP
Once the check-in has started, from the list of tickets, you can differentiate by the blue icon (not checked in) or green (checked in). You can also check which tickets have been checked in without an internet connection, indicated by the cloud icon. When the device reconnects to the network, this icon will disappear, and all lists will be updated, both in PRO and Access.
If you have activated the “show totals at reception” feature from the general organization settings, the door staff will see the total checked-in tickets versus the total sold tickets next to the search bar.
Now you know how to check in tickets with iOS! If you want to get the most out of Fourvenues Access and take your business to the next level, continue to the next episode. Let’s go!
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Checking Guest lists and Passes with Access app on iOS
Continuing with chapter 3 to complete the “Access” module!
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